Last updated: 27 October 2026

Bower Building ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect information we need to respond to you and to quote, plan and carry out building work. This may include:

your name, email address, phone number and postal or site address;
details about your project, such as plans, photos, measurements, budget and timing;
records of our conversations, quotes, contracts, invoices and payments; and
basic technical information when you visit our website (for example your IP address, browser type and the pages you view), which our hosting provider uses to keep the site secure and working.

We don't collect sensitive information (such as health information) unless it's genuinely needed and you agree to it. You can contact us anonymously or under a pseudonym for general questions, but we'll need your details to quote or do work for you.

How we collect it

Most information comes directly from you — when you fill in the contact form on this website, email or phone us, message us on Facebook, or meet us on site. Sometimes we receive information from others involved in your project, such as your designer, certifier, or trades and suppliers.

How we use it

to answer your enquiry and provide quotes;
to plan, manage and complete your project, including arranging trades, suppliers, approvals and inspections;
to send invoices, take payments and keep business records;
to meet our legal, licensing, insurance and warranty obligations; and
to keep in touch about your project. We won't send you marketing unless you've asked for it, and you can opt out at any time.

Who we share it with

We don't sell your personal information. We only share it where needed to do the job or where the law requires, for example with:

subcontractors, trades, suppliers, designers and certifiers working on your project;
local council, the Queensland Building and Construction Commission (QBCC) and other authorities where required;
our insurers, accountants and professional advisers; and
the service providers that run our website, email, and quoting or project software.

Some of these providers (such as website hosting and cloud software) may store information on servers outside Australia, including in the United States. We choose reputable providers and take reasonable steps to make sure they protect your information.

Our website

This website is a simple information site. When you submit the contact form, the details you enter (name, email, phone and message) are sent securely to our job-management software so we can reply and keep a record of your enquiry. The site is hosted by Cloudflare, which may log technical information and set strictly necessary cookies for security and spam protection. We don't use advertising cookies.

Keeping it secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including using password-protected systems and limiting access to people who need it. We keep information only for as long as we need it for the purposes above or as required by law (for example, building and tax record-keeping rules), then securely delete or destroy it.

Accessing or correcting your information

You can ask to access, correct, update or delete the personal information we hold about you. Just get in touch using the details below and we'll respond within a reasonable time, usually within 30 days.

Questions or complaints

If you have a question or concern about how we've handled your personal information, please contact us first so we can try to fix it:

Ben Berthelsen, Bower Building
Email: info@bowerbuilding.net
Phone: 0437 732 286
Post: 2/50 Owen St, Craiglie QLD 4877

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.

Privacy policy